Help

Questions

Short answers, taken from our policies.

Returns and damage

Can I return a kit?

Yes, within 30 days of delivery, if it is unused and in its original packaging. Opened kits can only be returned if they are defective. See the refund policy.

What if something arrives damaged?

Tell us within 48 hours at support@extoril.com, with photos, and we will arrange a free replacement or a full refund.

How long does a refund take?

Once we receive your return, the refund is processed within 5 to 7 business days to your original payment method.

The kits

What do Beginner, Intermediate and Advanced mean?

They are the levels we give each kit, so you can pick one that fits your experience: ■□□ Beginner, ■■□ Intermediate, ■■■ Advanced. Build times vary from kit to kit; where the maker gives one, it is in the product description.

Do I need tools or glue?

It depends on the kit. Check the product description, and if it is not clear, ask us before you order: support@extoril.com.

Ordering and paying

Which currency do I pay in?

Prices are shown in your local currency. You can change the country and currency from the picker in the header.

How can I pay?

At checkout you can pay by card and, where available, with Shop Pay or Google Pay.

Do you offer gift wrapping?

Not at the moment.